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Download Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Exam Dumps
NEW QUESTION 41
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?
- A. Use mixed reality applications to assist technicians performing work in the field.
- B. Use IoT devices and AI to predict when a customer's equipment will need service.
- C. Analyze customer sentiment from multiple sources.
- D. Respond to and resolve customer issues by using social media.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview
NEW QUESTION 42
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core- components
NEW QUESTION 43
An air conditioning company uses Dynamics 365 Field Service.
When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.
You need to recommend a solution for the company. What should you recommend?
- A. Connected Field Service
- B. Case management
- C. Universal Resource Scheduling
- D. Work orders
- E. Field Service Mobile
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
NEW QUESTION 44
A company has implemented Dynamics 365 Marketing.
You need to implement apps to meet the company's business requirements.
Which app should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration
NEW QUESTION 45
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